Terms & Conditions

1. Introduction

Welcome to Sri Vinayaka Boutique. These Terms & Conditions govern your use of our website and the purchase of products from us.

By accessing this website and placing an order, you agree to be bound by these Terms & Conditions, our Cancellation, Refund & Exchange Policy, and our Privacy Policy.

If you do not agree with any part of these terms, please do not use our website.

2. Eligibility

By using this website, you confirm that:

• You are at least 18 years old, or
• You are using the website under the supervision of a parent or legal guardian.
• You agree to provide accurate, current, and complete information during the purchase process.

3. Products and Pricing

We strive to ensure that all product descriptions, images, colors, prices, and availability are accurate. However:

• Minor variations in color may occur due to lighting, photography, and screen display differences.
• Prices are subject to change without prior notice.
• We reserve the right to correct any pricing, stock, or typographical errors.
• All prices are listed in Indian Rupees (INR).

4. Order Acceptance

Once you place an order, you may receive an order confirmation. However:

• Order confirmation does not guarantee final acceptance.

We reserve the right to cancel or refuse any order due to:

• Product unavailability
• Pricing errors
• Suspicious or fraudulent activity
• Incorrect customer information
• Payment issues

If your order is cancelled after payment, the eligible amount will be refunded as per applicable guidelines and store policy.

5. Payments

We accept payments through approved payment methods available on our website.

All payments must be made in full before order dispatch.

In case of duplicate payment due to a technical error, customers must notify us within 24 hours with transaction proof.

Sri Vinayaka Boutique is not responsible for payment gateway failures or delays beyond our control.

6. Shipping and Delivery

We aim to dispatch orders within the timeframe mentioned on our website or communicated to the customer.

Delivery timelines may vary depending on:

• Customer location
• Courier partner availability
• Public holidays
• Weather conditions
• Strikes or unforeseen events

We are not liable for delays caused by courier services or circumstances beyond our control.

7. Cancellation, Refund and Exchange

Our Cancellation, Refund & Exchange Policy forms an integral part of these Terms & Conditions.

By placing an order, you acknowledge and agree to our policy, including:

• Cancellation may not be accepted once the order is processed or dispatched.
• Refunds are applicable only as per store policy.
• Exchange may be accepted only for damaged, defective, or wrong products, subject to valid proof.
• Unboxing video may be required for damaged or defective product claims.
• Products must be unused, unwashed, and in original condition with tags and packaging.

Please review the full policy on our website before making a purchase.

8. User Conduct

You agree not to:

• Use the website for unlawful purposes
• Attempt to hack, damage, or disrupt the website
• Provide false or misleading information
• Engage in fraudulent transactions
• Copy or misuse website content, images, or product details

Any misuse of the website may result in order cancellation, account restriction, or legal action.

9. Intellectual Property

All content on this website, including:

• Logo
• Product images
• Text
• Designs
• Graphics
• Banners
• Website layout

is the property of Sri Vinayaka Boutique and is protected under applicable intellectual property laws.

Unauthorized reproduction, copying, modification, or commercial use is strictly prohibited.

10. Limitation of Liability

To the maximum extent permitted by law:

Sri Vinayaka Boutique shall not be liable for indirect, incidental, or consequential damages arising from the use of our products or website.

Our total liability shall not exceed the amount paid by you for the specific product in question.

Nothing in these terms excludes rights available under applicable consumer protection laws.

11. Indemnification

You agree to indemnify and hold harmless Sri Vinayaka Boutique, its owners, employees, and affiliates from any claims, damages, losses, or legal expenses arising from:

• Violation of these Terms
• Misuse of the website
• Fraudulent activity conducted under your account
• Incorrect information provided by you

12. Privacy

Your personal information is handled in accordance with our Privacy Policy.

By using this website, you consent to the collection and use of your data as described in that policy.

13. Force Majeure

We shall not be held responsible for failure or delay in performance caused by events beyond our reasonable control, including but not limited to:

• Natural disasters
• Government restrictions
• Strikes
• Courier delays
• Technical failures
• Pandemic-related disruptions
• Payment gateway issues

14. Governing Law and Jurisdiction

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising shall be subject to the exclusive jurisdiction of the courts located in Tamil Nadu, India.

15. Grievance Redressal

In accordance with applicable consumer protection regulations, customers may contact us for any order-related concerns:

We aim to acknowledge complaints within 48 hours and resolve them within a reasonable timeframe.

16. Changes to Terms

Sri Vinayaka Boutique reserves the right to update or modify these Terms & Conditions at any time without prior notice.

Updated terms will be posted on this page with a revised effective date. Continued use of the website after changes constitutes acceptance of the updated terms.