Return & Exchange Policy

1. Overview

At Sri Vinayaka Boutique, we ensure that every product is checked before dispatch. This Return & Exchange Policy explains the terms related to returns and exchanges.

By placing an order on our website, you agree to the terms mentioned in this policy.

2. Return Policy

Returns are generally not accepted once the product is delivered.

We do not accept returns for the following reasons:

• Change of mind
• Personal dislike of colour or design
• Size issue
• Minor colour variation due to lighting or screen display
• Product ordered by mistake
• Customer selected wrong size or colour

Customers are requested to check product details, size, colour, and description carefully before placing an order.

3. Exchange Policy

Exchange is accepted only if the product is received in damaged or defective condition.

To be eligible for exchange, customers must follow the conditions below:

• A clear and continuous unboxing video is mandatory.
• The video must be recorded from start to finish without cuts or edits.
• The video must clearly show:

• Unopened parcel
• Shipping label
• Outer package
• Product opening process
• Damaged or defective product clearly

Exchange requests must be raised within 24 hours of delivery.

Exchange requests raised after 24 hours will not be accepted.

4. Exchange Not Applicable For

Exchange will not be accepted for:

• Size issues
• Colour variation due to lighting or screen difference
• Change of mind
• Personal dislike
• Minor fabric shade variation
• Wrong product selected by customer
• Products used, washed, altered, or damaged by customer

5. Exchange Approval

All exchange requests are subject to verification by Sri Vinayaka Boutique.

If the exchange request is approved, the replacement product will be provided based on stock availability.

If the same product is not available, Sri Vinayaka Boutique may offer an alternative product, store credit, or refund at its discretion.

6. Exchange Shipping

Customers may be required to bear return shipping charges unless otherwise decided by Sri Vinayaka Boutique.

The product must be packed safely and returned in its original condition with tags, packaging, and invoice if applicable.

7. Refund Policy

Refunds are generally not applicable once an order is placed and processed.

Refunds may be considered only in the following cases:

8. Refund Cases

• Duplicate payment
• Payment deducted but order not confirmed
• Replacement product not available after an approved damaged/defective claim

If a refund is approved, the amount will be credited within 5 to 7 business days to the original payment method.

9. Contact for Return & Exchange

Customers can contact us within 24 hours of delivery:

10. Policy Updates

Sri Vinayaka Boutique reserves the right to update or modify this Return & Exchange Policy at any time without prior notice. Updated policies will be posted on this page.